Bpo Relationship Executive

Job Description

Overview

BPO Relationship Executive will hold a key leadership position within the WBD multi-functional Global Business Services Organization.

This position oversees our existing F&A BPO Outsourcing contracts as well as partners very closely with respective Heads of GBS Functions.

This role will exercise leadership accountability for a well functioning BPO Governance, Contract management, Compliance and Budgeting and will require an ability to effectively partner across the
organization and interact regularly with WBD senior management and BPO executives.

Location: Warsaw, applications from Atlanta or Knoxville in the US will also be considered

Responsibilities
• Building strong Relationship with selected 3rd party Vendors / BPO
• Demonstrate Leadership in partnership with BPO Vendors
• Deeply understands the BPO partner team, the people, processes, resources, relationships within and outside the team.
• Ensures BPO Executives understand WBD business context and WBD strategic objectives in the area supported by BPO
• Partners very closely with GBS Functions Heads and their WBD Retained Teams
• Partnering with WBD Procurement and Legal when working with BPO Vendor on Contract Changes
• Negotiating Contractual Changes, support negotiating new contracts to obtain the best pricing and world class quality service
• Owns RACI maintenance for selected 3rd party Vendor/BPO contracts
• Develops and/or operationalizes contracted Governance Model including Problem / Escalation/ RCA Management
• Develops and Maintains Contract Deliverables Tracker ensuring BPO Vendor as well as WBD execute to the Contractual Responsibilities
• Oversee execution of the Vendor / BPO performance and compliance reviews together with GBS Functions Leads
• Partners with Service Management Lead and Digital & Customer Experience Lead.
• Develops and maintains Scope and Change Request Log
• Solution validation governance. Partnering with Head of Transition and Transformation on building new solution opportunities for BPO
• Mange BPO Contract Financials including budgeting, managing invoice approvals, cooperation with Accounting and FP&A
• Responsible for further Cost Optimization of BPO Contracts and as needed supporting sourcing process for new BPO / Vendors

Qualifications

Work Experience
• 5+ years in management of 3rd parties (BPO, Vendor, Contingent Workers)
• 7-10 years experience working in SSC / BPO industry
• Experience with SSC / BPO contract metrics in F&A, Procurement, FP&A, IT, HR, Marketing
• Solid awareness of industry trends in SSC / BPO across US, EMEA and APAC

Education, Professional Training, Technical Training or Certification
• MBA or BA in Finance, Accounting
• Contract Management courses
• Six Sigma / Lean training nice to have
• Project Management certification nice to have

Knowledge/Skills
• Excellent verbal and written communication, proven negotiation skills
• Ability to build and foster trust based relationships in a very fast-paced environment
• Ability to synthesize complex information quickly into executive summaries
• Ability to lead cross-functional conversations and reach alignments
• Ability to exercise independent judgement under pressure to drive strategy and results
• Understanding of US GAAP and Financials Management
• Understanding of Contract Management
Other Requirements
• Flexibility in working in US / Europe / APAC time shifts
• Available to Travel to BPO locations across regions

We offer:
• hybrid work model, flexible working hours
• free access to player.pl
• benefit package: private medical health care, life insurance, MyBenefit cafeteria including sport card, social funds, retirement pension plans, partial funding company kindergarten, recognition platform, employee referral program
• work-life balance initiatives: wellbeing platform, yoga, educational webinars, Employee Assistance Program, internal media initiatives
• training & development: sharing the cost of English lessons, Employee Resource Groups, Bridge learning platform, sharing sessions with experts
• CSR activities: volunteering, eco & social initiatives
• casual dress code
• parking available for booking

Jobcode: Reference SBJ-r702o9-18-222-163-31-42 in your application.