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Full Time Job

Technical Writer

Deluxe

Burbank, CA 10-26-2021
 
  • Paid
  • Full Time
  • Mid (2-5 years) Experience
Job Description
Job
Technical Writer

Title: Technical Writer, Technical Operations

Reports to: Director, Technical Operations

Business Unit: Deluxe Localization

Location: North America

Position Summary
As a Technical Writer, you will be instrumental in the implementation of the team's mission to build and maintain a supportive environment for new and existing users of Deluxe's technology. In this role, your primary focus is to gather, write and publish technical information for our Deluxe Localization and Fulfillment community. You will help evaluate pre-release and post-release system enhancements to produce a variety of technical documentation, including software testing materials, release notes, business process diagrams, FAQs, and in-platform documentation. Through your passion for technology and your ability to explain complex technical ideas in simple-to-understand terms, you ensure software solutions are properly documented to meet business objectives, workflow automation and a positive end-user experience. You will work cross-functionally with Software Development, Product Managers, Subject Matter Experts and Individual Users.

Main Duties
• Produce high-quality documentation for our cloud-based platform and services, including user guides, FAQs, tutorials, how-tos, knowledge base content, and software testing documentation
• Publish release notes for our cloud-based platforms for delivery to internal and external partners
• Gather and analyze technical and product information from various sources to document new or changing product functionality
• Design and document business processes
• Write, format, edit, review, and proof procedural and technical information for technical and non-technical users
• Assist in planning, scheduling, and tracking documentation work to meet product release dates and client deliverables
• Participate in product design discussions and software testing and development to properly document requirements, toolsets and workflow automation
• Test both the product and its documentation for accuracy and consistency
• Contribute to documenting standards, including participating in peer editing
• Manage the lifecycle of technical documentation including draft, review, and publish phases
• Become a subject matter expert of our cloud-based platforms and how the different tools are used to perform various tasks
• Provide feedback and suggestions to management for improved client and end-user satisfaction, process improvements and system enhancements
• Support the relationship with the production leads and regional technology and support teams to facilitate knowledge sharing and ensure releases are appropriately documented and communicated to affected stakeholders

What You Bring
• Bachelor's Degree in Communication, Engineering, Production or Post Production with a minimum of 3 years professional work experience in technical documentation
• Ability to create and edit technical documentation as it relates to software design, implementation and end-user experience
• Ability to clearly communicate technical or non-technical information according to the audience
• Global business insight with theoretical and practical knowledge of localization best practices and industry standards a plus
• Experience with source control systems and workflow tools-- JIRA/Confluence, Git
• Must have ability to make sound judgments when dealing with issues that arise during troubleshooting and have the skills to determine the appropriate action to be taken for a given situation; must be able to prioritize instantly to prevent missed deadlines
• Excellent customer-service skills with an ability to properly identify and assess needs and provide effective and impactful solutions
• Experience with markup language and web design in the publication of web-based content
• Experience with BPMN 2.0 notation and modelling standards
• Good understanding of commercial localization software ( e.g. WinCaps, CaptionMaker/MacCaption, Poliscript Create, EZTitles, Swift) a plus
• Good understanding of audio/video file formats (IMF, UHD, HD, SD), television standards, film formats, codecs, frame rates, video resolutions, standards conversions and electronic delivery technologies (S3, Aspera)
• Experience working in a fast-paced environment with an ability to engage with a culturally diverse, global team
• Ability to apply critical thinking and root cause analysis
• Adaptability and resiliency to quick changes in priorities, technology, tools and workflows
• Ability to manage complex projects and tasks
• Ability to identify risks and effectively manage activities to mitigate them
• Demonstrated leadership skills

Jobcode: Reference SBJ-d8124k-3-141-30-162-42 in your application.

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Company Profile
Deluxe

We offer competitive pay and benefits program, including: medical, dental & vision coverage, vacation & sick leave, 401(k), and more.

About the Company

Deluxe Media Inc. is a global leader in media and entertainment services for film, video and online content. Since 1915, Deluxe has been the trusted partner for the world's most successful Hollywood studios, independent film companies, TV networks, exhibitors, advertisers and others, offering best-in-class solutions in post-production, distribution, asset and workflow management, and cloud-based technologies.

With headquarters in Los Angeles and offices around the globe, the company employs over 3,500 of the most talented artists, developers, and industry veterans worldwide. For more information, please visit www.bydeluxe.com

Diversity Statement

Deluxe's policy is to provide equal employment opportunities to all applicants and employees. Applicants will receive consideration for employment without regard to, and will not be discriminated against, on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Deluxe will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state and federal law.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Deluxe. Please inform the company's personnel representative if you need assistance completing any forms or to otherwise participate in the application process.