Technical Onboarding Engineer, Platform Operations

Job Description

Job
Technical Onboarding Engineer, Platform Operations

Position

Technical Onboarding Engineer, Platform Operations

Position Summary

The Technical Onboarding Engineer, Platform Operations will be responsible for analyzing customer content fulfillment requirements and translate them into system orchestrated automated workflows. Focus and understanding of content fulfilment, digital workflows, asset and data management systems/platforms. The position will work with product owners and developers to define requirements and priorities to deploy end to end automation.

Main Duties

The Technical Onboarding Engineer will work with internal and external teams to ensure that data and requirements are accurate, timely, and structured properly for workflow automation. This position is based out of Burbank, CA.

A Day in the Life of this position includes the following:
• Lead technical On-boarding initiatives for customer profile configuration which drives automate end-to-end processing workflows
• Implement global On-boarding processes and procedures to streamline the migration of existing clients and new customers to the Deluxe One Platform
• Interface with end users from various internal and external groups to ensure On-boarding of fulfillment workflows to the Deluxe One platform
• Responsible for updating and reporting configuration issues by communicating via creating or updating incidents and email advisements, this involves problem solving through precise documentation and effective follow up
• Must have ability to make sound judgments when dealing with issues that arise during troubleshooting and have the skills to determine the appropriate action to be taken for a given situation; must be able to prioritize instantly to prevent missed deadlines
• Provide timely, accurate, professional and responsive support, verbally and via email, to internal and external customer/clients to resolve all issues reported and take proactive steps to prevent the conflict/problem from reoccurring
• Ability to generate required reports from the system as well as read and utilize information
• Provide feedback and suggestions to management for improved customer satisfaction, process improvements and system enhancements

What You Bring:
• Minimum of a High School Diploma or equivalent, Associate degree or above preferred
• 5+ years in Media Distribution & Technology
• Strong understanding of audio/video file formats (IMF, UHD, HD, SD), television standards, film formats, codecs, bitrates, frame rates, video resolutions, standards conversions, broadcast audio configurations and electronic delivery technologies (S3, Aspera)
• Knowledge of media processing tools including Hybrik, Final Cut Pro, QuickTime Pro, MacCaption, Compressor and Vantage
• Understanding of content fulfilment, digital workflows, asset and data management systems/platforms.
• Excellent attention to detail with strong organizational skills and ability to multitask
• Excellent teamwork, written and verbal communication skills.
• Must demonstrate positive attitude, ability to maintain professionalism in a high stress situation, and project self as a team player.

We offer competitive pay and benefits program including medical, dental & vision coverage, vacation & sick leave, 401(k), and more.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Deluxe. Please inform the company's HR representative if you need assistance completing any forms or to otherwise participate in the application process.

Jobcode: Reference SBJ-g463ny-3-129-13-201-42 in your application.