Team Lead, High-Profile Localisation Operations

Job Description

Job
Team Lead, High-Profile Localisation Operations

About the team

Localisation

The global demand for entertainment content today is unprecedented. Deluxe provides worldwide audiences with the latest features and original content of all kinds.

We are one of Europe's leading localisation facilities. We provide clients and therefore end users with a worldwide service offering in over 50 languages for theatrical, home entertainment, broadcast TV and OTT.

With traditional cinema and home entertainment facing further disruption from online platforms and evolving user expectations, Deluxe is looking to attract bright and talented people who are unfazed by the shifting media world.

About the Opportunity – Team Lead, High-Profile Localisation Operations
Overview of responsibilities:
• Provide supervision, direction and leadership to the High-Profile Project Coordination team.
• Maintain ownership of High-Profile Project Coordination processes and development of more efficient procedures according to operational needs.
• Ensure that deadlines are met.
• Oversee direct reports, depending on the needs of the department, monitoring their performance, conducting one-to-one meetings and their performance evaluations.
• Ensure that staffing and training levels meet production needs, identify additional team needs and report them to the Senior Manager.
• Oversee the training of new Project Coordinators and report to the Senior Manager regarding their progress.
• Proactively identify potential issues/problems with projects in progress and under hypercare, formulate responses and solutions in a resourceful manner.
• Collaborate with global Project Coordination Management, English Operations and Translator Management teams to establish and promote best practices for localization project management.
• Participate in global initiatives to coordinate, templatize, and operationalize plans to improve and streamline processes and ensure consistent execution across the entire global Project Coordination team.
• Assist with redeliveries and rejections, identifying causes of redeliveries/rejections, completing Corrective Action Reports when applicable, and proposing solutions to meet KPI targets.
• Be the first point of escalation for project management quality and capacity concerns.
• Maintain team metrics on quality, productivity and on-time delivery.
• Oversee the updates of the work instructions, documentation and checklists for departmental staff.
• Provide weekly escalation summaries of production and staffing issues to management.
• Participate in manager-level meetings and initiatives.
• Maintain a flexible work schedule according to business needs.
Other Responsibilities:
• Collaborate on production-related initiatives to increase customer satisfaction.
• Promote cooperation with non-London subtitling operations teams.
• Other duties as assigned.

The person:
• Bachelor of Arts degree in Media, Communications or Translation (or equivalent), MA in Translation an advantage.
• Extensive knowledge of managing complex localisation processes is essential.
• Previous experience on cloud-based platforms for localisation services is an advantage.
• Experience with team supervision and training.
• The ability to engage with and motivate culturally diverse, distributed teams (listen, influence, lead).
• An attraction to applying deep critical thinking to solve difficult problems.
• Experience in fast-paced, entrepreneurial environment.

Core competencies:
• Exceptional communication skills across all levels (verbal, written).
• Excellent attention to detail and strong organisational skills.
• Broad cultural knowledge and wide range of interests.
• Team player, detail-oriented. Able to work proactively on a number of simultaneous projects under pressure of a deadline.
• Good command of Microsoft Windows systems, Microsoft Office Suite, and Google G-Suite.

Jobcode: Reference SBJ-gx534j-52-14-168-56-42 in your application.