Senior Application Support Engineer

Job Description

Job
Senior Application Support Engineer

Position Title

Senior Applications Support Engineer

Position Summary

The Senior Applications Support Engineer will work on resolving issues affecting Deluxe business unit, related primarily to .NET / Windows applications and systems. Hire will work closely with the development, infrastructure/networking, Onboarding team, Operations and Customer Service teams to support and enhance Digital Supply Chain suite of applications. As part of the application support team, hire will help maximize application availability, usability, and drive incident resolution.

Main Duties
• Contribute in Deluxe's Application Support Team which is responsible for maintaining and supporting Digital Supply Chain applications
• Participate in the design, build and operations of defect fixes and minor functional enhancements of the Digital Supply Chain systems and related toolsets
• Troubleshoot complex production support issues, assist in triaging production application issues
• Provide technical guidance to junior support engineers and review their work
• Work to resolve product and infrastructure-related technical issues as reported by internal staff or escalated from the external customers, from simple end user question to complete outage.
• Work with various subject matter experts to meet the time constraints of the defined service level agreements
• Some off hours support may be required for critical issues/deployment activities outside of business hours.
• Assist in the development and maintenance of system and support documentation.
• Monitor production application availability, usage and performance; React and escalate appropriately when issues are imminent
• Contribute with the design and development of systems working with end users, QA, and development resources

What You Bring
• Experience and understanding of industry standards in supporting web applications based on a SQL, .Net, C#, CSS, HTML framework, operating in a client, service and server (n-Tier) architecture model.
• Proficient knowledge of T-SQL, with ability to confidently generate ad hoc queries
• Ability to manipulate and analyze data; database, spreadsheet (Excel), log files analysis, etc.
• Knowledge of troubleshooting tools and techniques related to networks and systems, i.e., remote access tools, Windows support tools, connectivity tests, etc.
• Ability to absorb rapidly new technical information and concepts, and apply effectively
• Understand concept of root cause analysis and contribute to short-term and long-term solutions
• Very detail-oriented in all aspects of work performed
• Strong team player, good verbal, and written communication skills. Ability to collaborate effectively with external teams like customer support
• Ability to effectively prioritize and manage workload spanning multiple tasks with varying timelines
• BS degree strongly desired
• Experience administering Linux systems a plus
• Experience with Agile Project Management tools a plus (e.g. Jira, Confluence, Git, etc)
• Solid understanding of software development methodology
• Experience in the Media & Entertainment industry is beneficial but not required

Experience:
• 5-7 years of experience in systems/applications development and support
• 3-5+ years of.Net/Java and/or SQL database or similar experience
• 2-3 years of experience supporting Windows n-Tier based applications
• Experience in programming languages like Perl, Python a plus

Education:
• BS Computer Science or Information Technology degree or equivalent experience

We offer a competitive salary and comprehensive benefits, including 401(k) and tuition reimbursement.

Diversity Statement

Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees. Applicants will receive consideration for employment without regard to, and will not be discriminated against, on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Deluxe will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state, and federal law.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Deluxe. Please inform the company's HR representative if you need assistance completing any forms or to otherwise participate in the application process.

Jobcode: Reference SBJ-r7j6nk-18-223-0-53-42 in your application.