Production Support Services Lead

Job Description

Job
Production Support Services Lead (12 month contract)

About the Company

Since 1915, Deluxe has served as the trusted partner to the global entertainment industry: from the major Hollywood studios to new global content platforms, as well as leading local content producers, broadcasters and distributors around the world.
Our comprehensive offering of creative post-production and digital delivery solutions enables our clients to enhance and maximise the value of their content globally. We provide an end-to-end suite of services unrivalled in breadth, scale and global scope: high-end audio and visual post production for television and film; content management; content marketing; content localisation; and IP-based global distribution.

About the team - Localisation

The global demand for entertainment content today is unprecedented. Deluxe provides worldwide audiences with the latest features and original content of all kinds.

We are one of Europe's leading localisation facilities. We provide clients and therefore end users with a worldwide service offering in over 50 languages for theatrical, home entertainment, broadcast TV and OTT.

With traditional cinema and home entertainment facing further disruption from online platforms and evolving user expectations, Deluxe is looking to attract bright and talented people who are unfazed by the shifting media world.

About the Opportunity
Overview of responsibilities:
• Provide supervision, direction and leadership to the Production Support Services team.
• Maintain ownership of Theatrical QC processes and development of more efficient procedures according to operational needs.
• Oversee direct reports, depending on the needs of the department, monitoring their performance, conducting one-to-one meetings and their performance evaluations.
• Ensure that staffing and training levels meet production needs, identify additional team needs and report them to the Head of Localisation.
• Oversee the training of new Linguistic Specialists and report to the Head of Localisation regarding their progress.
• Proactively identify potential issues/problems with projects in progress and under hypercare, formulate responses and solutions in a resourceful manner.
• Communicate with the coordinators and account managers responsible for overseeing the projects.
• Create ad-hoc workflows for one-off special projects.
• Ensure that deadlines are met.
• Assist with redeliveries and rejections, identifying causes of redeliveries/rejections, completing Corrective Action Reports when applicable, and proposing solutions to meet KPI targets.
• Oversee the updates of the work instructions, documentation and checklists for departmental staff.
• Provide weekly escalation summaries of production and staffing issues to management.
• Participate in manager-level meetings and initiatives.
• Maintain a flexible work schedule according to business needs.

Requirements:
• At least 3 years of experience as a Linguistic Specialist in a media company.
• Bachelor of Arts degree in Media, Communications or Translation (or equivalent), MA in Translation an advantage.
• Proven experience in editorial, translation or project management.
• Background in audiovisual and film production an asset.
• Extensive knowledge of managing complex localisation processes is essential.
• Sound technical knowledge.
• Previous experience on cloud-based platforms for localisation services is an advantage.

Jobcode: Reference SBJ-r78ex6-3-15-229-226-42 in your application.