Manager, Implementation

Job Description

Job
Manager, Implementation

Position Title

Manager, Implementation

Position Summary

As the Manager, Implementation, you bring a passion for project management, technology, collaboration, and process, to empower people across the Localization and Fulfillment businesses to positively connect with technology, align on process, and have engaging experiences.

You are instrumental in mentoring and leading a team who owns and leads a portfolio of implementation initiatives, including the planning, execution, and monitoring phases, as well as leading your own as and when needed. You and your team will also be involved in feature and process design with an eye on end-to-end workflow efficiency to help shape successful implementations.

You will work cross functionally across Technical Operations, Training, Product, Client Services, Production, Subject Matter Experts and Individual Users to achieve excellence.

Main Duties
• Identify implementation initiatives based on the needs of the business
• Mentor and provide leadership to Implementation Leads, who each own a portfolio of implementation initiatives, including planning, execution, and monitoring phases
• Own select implementation initiatives, including planning, execution, and monitoring phases, as required
• Ensure the successful planning of implementation initiatives; including activities such as identifying key stakeholders, identifying components that require readiness, identifying knowledge gaps to fill, communications, roll-outs, identifying and tracking key milestones, and defining when implementation is considered complete
• Ensure the successful execution of implementation initiatives; including activities such as holding stakeholders and individual users accountable for adopting, ensuring knowledge gaps are filled, communications, roll-outs, and tracking progress
• Ensure the successful monitoring of implementation initiatives; including activities such as continuing to hold stakeholders and individual users accountable for adopting, tracking progress, monitoring until an implementation is complete and stable
• Anticipate and identify needs and challenges during implementations; propose solutions, propose plans to effectively close practical knowledge gaps; escalate as needed
• Possess deep knowledge of technology and process; be able to explain and expect best practice
• Identify business goals to be derived from technology to be able to create KPIs as part of measuring and defining successful implementation
• Collaborate with Product Owners, Technical Operations, and key stakeholders during requirements gathering phases for feature development and effectively communication business requirements to support implementation
• Collaborate on the design of effective, quality documentation
• Participate in defining and prioritizing roadmap and effectively communicating roadmap to users
• Embody the company values and drive company culture positively

What You Bring
• Bachelor's Degree in Communication, Production or Post Production Studies or applicable equivalent experience
• Leadership skills
• Excellent oral and written communication skills
• Strong organizational skills and attention to detail
• Ability to drive change and assist others with adoption of new optimized processes and technology by cultivating innovation, taking initiative and showing resourcefullness
• Ability to engage with and motivate culturally diverse, distributed team
• Ability to anticipate and identify risks and effectively manage activities to minimize impact
• Experience in Subtitling, Dubbing, Scripting, Audio Description and Audio workflows, best practices, and industry standards
• Experience in managing large, complex projects
• Knowledge of various software applications used in localization workflows
• Ability to clearly communicate technical workflows and processes to non-technical audiences
• Ability to apply deep critical thinking and effective root cause analysis on difficult problems
• Adaptability and resiliency to quick changes in priorities, technology, tools and workflow
• Experience in fast-paced, entrepreneurial environment

We offer competitive pay and a comprehensive benefits program including medical, dental & vision coverage, vacation & sick leave, 401(k), and more.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Deluxe. Please inform the company's HR representative if you need assistance completing any forms or to otherwise participate in the application process.

Jobcode: Reference SBJ-rv7e6m-18-117-107-90-42 in your application.