Full Time Job
DNOC Technician
Deluxe
- Paid
- Full Time
Job Description
Job
DNOC Technician
Position Title
Distribution Network Operations Center (DNOC) Technician
Position Summary
An exciting and rewarding position fulfilling 'behind-the-curtain' roles and responsibilities to enable electronic content delivery to movie theatres across North America.
Main Duties
Provide installation and maintenance support to field service technicians. Resolve site specific network connectivity issues. Perform time sensitive content management tasks.
• Field Service Support
• Support field technicians performing on-site installation or maintenance events.
• Support theaters in performing on-site troubleshooting and installation tasks.
• Perform initial remote site equipment configuration and testing.
• Network Connectivity Monitoring
• Isolate and resolve site specific network connectivity issues.
• Escalate global network issues to appointed personnel.
• Content Management Tasks
• Support recurring content management/booking tasks.
Experience and Skills Required
• Understanding of operational workflow in a technical environment employing multiple systems/platforms to execute deliverable.
• Knowledge of database workflow and information management.
• Ability to maintain self-motivation and produce measurable results working within constrained timeframes and stressful situations.
• Technical aptitude preferred.
• Job experience in a LAN environment working with networked systems, appliances and/or servers preferred.
Other
• Agent participation in inbound call queue required.
• Participation in live event confidence monitoring and support required.
• Shift can/will cover weekends and non-standard business hours.
We offer competitive pay and a comprehensive benefits program including medical, dental & vision coverage, vacation & sick leave, 401(k), and more.
Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Deluxe. Please inform the company's HR representative if you need assistance completing any forms or to otherwise participate in the application process.
Jobcode: Reference SBJ-g303b5-34-205-142-9-42 in your application.
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Company Profile
Deluxe
About the Company
Deluxe, a subsidiary of Platinum Equity, is a global leader in media and entertainment services for film, video and online content. Since 1915, Deluxe has been the trusted partner for the world's most successful Hollywood studios, independent film companies, TV networks, exhibitors, advertisers and others, offering best-in-class solutions in post-production, distribution, asset and workflow management, and cloud-based technologies.
With headquarters in Los Angeles and offices around the globe, the company employs over 4,000 of the most talented individuals, developers, and industry veterans worldwide. For more information, please visit www.bydeluxe.com.