Digital Production Technician

Job Description

Job
Digital Production Technician

Position Title

Digital Production Technician

Position Summary

The Digital Production Technician normalizes, modifies and prepares file-based content to defined specifications and workflows using specific digital media software and hardware systems. You will work as part of the Digital Production Team and take direction from a Manager within Digital Production Operations.
Operators in transcoding perform work order-based assignments at a high level of precision with an eye for technical details and content quality standards for DDG's customers.

Main Duties
• Individual will edit, capture, compress and quality assure audio and video program material for subsequent theatrical and episodic releases.
• Video dubbing, editing, standards conversion, pre-processing, compression and quality assurance testing.
• Audio editing, restoration, conversion, encoding and quality assurance testing.
• Machine and system configuration, connection and troubleshooting.
• Individual must be able to compress audio and video to an acceptable degree while remaining within file size constraints.
• Individual must efficiently utilize various audio and video production tools (audio/video tape machines, compression systems, encoders, decoders, converters, pre-processing systems, etc.).
• Individual must utilize sound audible and visual judgment during the performance of daily duties.
• Ensure work assignments, their status and disposition are timely and accurately recorded in operations systems.
• Engage in on-going training programs as necessary.
• Must effectively analyze and communicate information in order to resolve issues and concerns as they arise.
• Other duties as assigned.

Customer Management

Clearly communicate expected delivery dates, via entry protocol into internal systems (HAL, SharePoint, DL3), and Email/verbal communication for special cases and exceptions.
• Notification to the internal stakeholders' teams any client workflow changes, request to on-board new providers, delivery delays and programming changes.
• Accountable for OTD, escalate OTD issues, client communication of any OTD delays

Reporting

Responsible for tracking and reporting on Defects

What You Bring
• Associates or Bachelor's degree preferred.
• Meticulous attention to detail and accuracy is a must.
• Strong familiarity with Windows, UNIX, and Mac environments.
• Demonstrable, working knowledge of XML creation, editing and troubleshooting.
• Able to apply logical thinking to a wide range of intellectual and practical problems.
• Able to deal with complex concepts.
• Superior ability to interact in a clear and logical manner. Foster open communication; thoroughly qualified at expressing ideas and instructions.
• Ability to prepare emails and professionally communicate both written and verbally.
• Must be technically literate and possess a strong understanding of video and audio.
• Ability to work in a fast-paced team environment.
• Requires sound problem and root cause analysis.
• Must be self-starter and able to work with only general supervision.
• Superb organizational skills, with the ability to handle multiple tasks at one time.

We offer competitive pay and a comprehensive benefits program including medical, dental & vision coverage, vacation & sick leave, 401(k), and more.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Deluxe. Please inform the company's HR representative if you need assistance completing any forms or to otherwise participate in the application process.

Jobcode: Reference SBJ-g3xw3q-18-191-228-88-42 in your application.