Full Time Job

Community Manager

Deluxe

Burbank, CA 11-18-2021
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  • Paid
  • Full Time
  • Mid (2-5 years) Experience
Job Description
Job
Community Manager

Position Title

Community Manager - Localization

Position Summary

The Community Manager will reshape and enhance our freelancer community support program, expanding the team's mission to create and maintain a sustainable program for community engagement through social media and direct communication with our freelance linguists, and build a lasting relationship and a strong brand image for Deluxe Localization.

Localization Community Management

Deluxe currently provides a community support network for our freelance translators via an email ticketing system and private social media page, collaborating with internal and external stakeholders to resolve a wide array of queries. As the senior manager, you will oversee this team to maintain excellent support to our linguists. At the same time, you will work with internal stakeholders to design, implement and maintain a transformed vision of this team, expanding Deluxe's brand and reputation in the freelance localization community via a multi-tiered approach to include public relations initiatives, promote thought leadership in the localization industry, foster connection and belonging via communication systems and web apps, and enhance relationships by developing loyalty and awards programs. You will work cross-functionally with Project Coordination, Talent Acquisition, Linguistic Quality, Translator Resources and Training teams to help position Deluxe as a preferred client for the international translator community.

Main Duties
• Oversee community support team and maintain excellent support for freelance collaborators
• Monitor and respond to social media posts on department-maintained pages.
• Create and maintain public relations initiatives which promote brand awareness and loyalty among freelancers
• Create and collaborate on public-facing content which conveys thought leadership on Deluxe's part and contributes to the localization community at large
• Work with developers and other stakeholders to expand communication systems for freelancers
• Initiate freelancer loyalty and rewards programs
• Work with stakeholders to conduct regular surveys and polls to monitor translator engagement
• Develop a system of metrics and data to capture the effectiveness of Community Management

What You Bring
• University degree or equivalent professional experience
• 3 years+ public relations or marketing experience
• Proven experience in crisis management
• Must be comfortable in a fast-paced environment, reacting quickly to escalations and able to handle high-volume communications from multiple sources
• Experience and knowledge in the localization industry as a whole
• Experience and knowledge of the media and entertainment industry
• Experience in subtitling localization preferred
• Excellent verbal and written communication skills in English
• Fluency in additional languages is a plus
• Excellent presentation and negotiation skills
• Result-oriented attitude
• Experience in working with multinational and multicultural teams, and cultures that extend beyond the corporate footprint
• Skilled problem-solver who thinks critically and creatively and is able to determine root cause of issues
• The ability to multitask and meet agreed upon deadlines
• The ability to manage complex projects
• Demonstrate collaborative spirit, be a great team player
• Demonstrate strong attention to detail and organization skills

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Deluxe. Please inform the company's HR representative if you need assistance completing any forms or to otherwise participate in the application process.

Jobcode: Reference SBJ-rjv35w-34-207-247-69-42 in your application.

Company Profile
Deluxe

About the Company Deluxe, a subsidiary of Platinum Equity, is a global leader in media and entertainment services for film, video and online content. Since 1915, Deluxe has been the trusted partner for the world's most successful Hollywood studios, independent film companies, TV networks, exhibitors, advertisers and others, offering best-in-class solutions in post-production, distribution, asset and workflow management, and cloud-based technologies. With headquarters in Los Angeles and offices around the globe, the company employs over 3,500 of the most talented individuals, developers, and industry veterans worldwide. For more information, please visit www.bydeluxe.com.