Artwork Account Manager

Job Description

Overview

We are looking for an enthusiastic, organised person to lead account management for high profile strategic clients for the delivery of artwork services. This role requires client facing engagement, engagement with the digital graphics team and co-ordinating with other account team members to ensure service delivery is smooth and performant. Looking for a pro-active person to work within our Client Services department who can support on-boarding of new workflows and look to continually improve them.

Main Duties
• Grow client relationships and become their main point of contact
• Provide day-to-day support to customers on delivering excellent service and satisfaction
• Liaise between the customer and internal teams to ensure project requirements are executed effectively and efficiently
• Coordinate the acquisition of source materials from relevant internal/external parties
• Manage orders via Deluxe's proprietary systems through the production pipeline
• Collaborate with internal operational stakeholders and ensure internal team alignment on the needs of the customer
• Exercise impeccable judgment and ownership by knowing when to escalate customer requirements or project blockers to the project team, Supervisors and Senior Management
• Understand rate cards and services to ensure proper application of rates to orders
• Prepare Executive summaries and presentations on an ad hoc basis.
• Help establish workflows, document standard operating procedures and develop training for peers/reports
• Be responsible for maintaining and presenting account status reports with the customer and internal stakeholders
• Keep apprised of industry developments, new technology and workflows
• Other ad hoc duties where required

What You Bring

The ideal candidate will possess the following knowledge, experience, and skillset:
• Excellent verbal and written communication skills
• Must have strong interpersonal skills
• Experience of being in a client-facing role
• Ability to work well under pressure and within a team
• Highly organised and able to work independently within own process
• Proven ability to identify the correct problem and solve it
• Strong attention to detail and ability to juggle multiple priorities is a must
• Ability to work well under pressure and within tight deadlines
• Ability to listen and engage different cultures and perspectives
• Positive, service-oriented personality
• Ability to learn and process information quickly is a plus

Must be flexible to work extended hours and/or weekends to meet

Jobcode: Reference SBJ-r71pb9-3-146-37-35-42 in your application.