Account Manager

Job Description

Job
Account Manager

Position Title

Account Manager

Position Summary

Account Managers work as the client contact in managing projects from inception to delivery, with assistance from internal cross-functional teams.

About the Team (Localization)

Localization is the process of translating and adapting content to specific geographical regions for consumption in local markets. Though many services make up the elements of the localization process including dubbing and subtitling, the goal of localization is to be authentic to the content being created, protecting the creative vision, specifically for a target market, no matter their language, culture, or location. Deluxe is one of the world's leading localization providers to the entertainment industry. We provide clients and therefore end users with a worldwide service offering in over 50 languages for theatrical, home entertainment, broadcast TV and streaming services.

Main Duties

The Account Manager manages localization projects from beginning to end, working closely with language specialists, localization engineers, terminologists, product management and development, internal business partners and external vendors and other departments.

A Day in the Life of this position would include the following:
• Develop project plans and workflows, managing time, resources and quality control
• Create and controls localization project budgets, performs cost tracking analysis, ensures timely issuance of purchase orders and invoices and approves work reports
• Analyze location project risk, and defines mitigation actions of identified risks • Identify and solve localization issues or disagreements, whether system or product, identifies causes and performs corrective/preventative action
• Directing team's deliveries to timelines and product quality, including responsiveness and professionalism towards both internal and external clients
• Lead project/client/business partner meetings and conference calls, including project kick-off meetings, weekly and ad-hoc, issue solves and performs postmortems, while ensuring meetings are recorded and minutes distributed, manages the delivery of agreed upon active items
• Present regular reports to client and peers on progress and forecast of project team's work status, escalating issues and evaluating needed support
• Continually expands knowledge and education in localization trends and news, keeping up to date through active participation in training opportunities
• Develop new and entry level Project Managers through training and coaching opportunities and by creating methodologies, tools, and checklists to improve the project management process

What You Bring
• You have technical knowledge of video, audio, subtitles, and compression technologies with a basic understanding of localization workflow
• You have experience directly related to project management (preferably in the localization industry)
• You are strong communicator and can write well
• You have proven abilities in project planning, resource and risk management
• You possess organizational and leadership skills along with problem-solving capabilities
• You are a strong team player in a multi-language/multi-cultural environment with a strong self-starter and pro-active approach
• You have the ability to work independently and meet deadlines under pressure • You have advanced Excel skills a big plus (formulas, pivot tables, macros, lookup tables, etc.) and can create macros or other task automations

Jobcode: Reference SBJ-g602wq-3-17-150-163-42 in your application.