Account Manager

Job Description

Job
Account Manager

Position Title

Account Manager

Position Summary

The Account Manager position works with all levels of the Studio Account Team to ensure the successful implementation of studio release strategies for Domestic releases. This person will serve as the point of contact for Deluxe Cinema, studios, carriers, and all others in relation to their account. They must be available 24 hours a day to resolve any issues regarding their studio(s).

Main Duties
• Be available 24 hours a day, 7 days a week via cellular phone/email to resolve issues relating to the studio (s).
• Utilize all available resources too efficiently and effectively manage studio releases.
• Make decisions regarding order fulfillment that provide the least possible risk, cost to the studio, and meet delivery deadlines.
• Must be able to accept and manage change and provide process improvement, cost saving and customer satisfaction suggestions.
• Develop and maintain relationships with customers/clients to their satisfaction.
• Create, maintain, and communicate to client project timelines.
• Provide the studios with accurate and timely communication regarding screenings, promos, sneaks, and wide releases to they can make informed decisions.
• Proactively identify potential issues/problems with project in process, formulate response and solution and communicate back to client.
• May be responsible for educating and advising client about new services offered.
• Prepare and communicate pricing quotes and estimates with client.
• Manage customer change orders by negotiating deliverable due dates between customer and internal departments, balancing internal capacity with external demands and expectations.
• Link content systematically between the studio and DTDC, ensure no errors, so bookings can flow through the system successfully, both domestically and internationally
• Ensure deliverable due dates are reached on time and within budget.
• Responsible as the primary point of contact for Distribution and Billing.
• Prepare Break, Screening and Post-Break billing for customer and manage entry into billing systems to approve for invoicing and send invoices to customer.
• Proactively working with Development and Product Owners on Reeltime Product Enhancements and UI testing.
• Communicate studio related strategies to all Deluxe departments and ensure strategies are being implemented correctly. Follow up on a timely basis to ensure adequate progress by all departments.
• Provide direction to Account Coordinators and internal departments regarding priorities for Distribution orders.
• Proactively identify potential issues/problems with project(s) in process, formulate response and solution and communicate back to client.
• Maintain professional and positive working relationships with internal associates and studio representatives to maintain information flow.
• Create policies and procedures to improve quality of deliverables in the future.
• Initiate corrective action process as needed.
• Assist in covering for team absences for Distribution.
• Manage reports requested by clients

What You Bring
• BA or BS degree preferred.
• 3-4 years' experience working with clients in the entertainment industry; traditional post production background helpful.
• Maintain a high level of confidentiality of Deluxe and customer/client sensitive information.
• Must have strong interpersonal and communication skills.
• Must be organized, reliable, conscientious, flexible, and skilled at multi-tasking, work effectively under pressure and possess strong organizational and interpersonal skills.
• Must demonstrate positive attitude, able to handle self professionally in a high stress situation, project self as a team leader.
• Must be able to juggle multiple priorities and solve problems involving several concrete variables in standardized situations.
• Must possess strong decision making and problem solving skills.
• Solid technical understanding of the distribution industry helpful.
• Must be able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Must be proficient with word processing, spreadsheet, inventory, internet, order processing, project management, and database software.
• Must be flexible to work extended hours and/or weekends to meet project deadlines.
• Ability to work in a fast paced, mulit-tasking environment.
• Other duties as assigned.

ESSENTIAL FUNCTIONS AND OTHER INFORMATION TO CONSIDER

Physical Requirements:
• Ability to sit for an extended time up to an entire shift.
• Ability to view computer screen for an extended time up to an entire shift.

Language Skills:
• Ability to read and interpret documents, routine reports, and correspondences.
• Ability to speak clearly and professionally.
• Ability to create written communication for co-workers, management, and customers.

Environmental Considerations:
• Ability to multi-task effectively around distractions and medium noise levels created by multiple conversations at the same time in a high stress, fast paced environment.
• Working indoors in air conditioned atmosphere without access to see outside.
• Be present for assigned work shift, but be flexible to shift changes as required to support our customer base as it relates to high volume peak periods including week-ends and holidays.
• Ability to professionally greet visitors and use proper phone etiquette when answering phones.
• Ability to have a clean and organized workstation

We offer competitive pay and a comprehensive benefits program including medical, dental & vision coverage, vacation & sick leave, 401(k), and more.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Deluxe. Please inform the company's HR representative if you need assistance completing any forms or to otherwise participate in the application process.

Jobcode: Reference SBJ-rnk515-3-149-239-110-42 in your application.