Account Coordinator

Job Description

Job
Account Coordinator

Position Title

Client Service Coordinator

Position Summary

The Client Service Coordinator position is responsible to assist with all levels of the Studio Account team to ensure the successful implementation of studio release strategies in a theatrical environment. This role will serve as a point of contact for Deluxe Cinema, Film Studios, Transport Carriers, and all others in relation to their account. This role serves as an after-hours contact to resolve any urgent issues regarding the client(s) they are assigned to. This position can be based in Wilmington, OH or Burbank, CA.

Main Duties
• Strengthen client relationships, builds trust with the client and develops confidence in responding appropriately and within the internal SLA response timelines when interacting via email, phone or face to face video conferencing
• Ownership of routine administrative tasks including:
• Distribution tracking and client specific reports
• Updating Confluence with new titles and studio information
• Release Schedule Updates
• Update Active Client Sheet and Client Contacts
• Seeks feedback from Manager to gauge satisfaction and seeks guidance when required
• Works confidently through high volume of emails and prioritizes jobs with minimal supervision
• Maintain professional and positive working relationships with internal client services team and the scheduling department to ensure that deadlines are met
• Liaise with other Deluxe Cinema and Deluxe Distribution & Creative entities to facilitate end-to-end workflows for client projects
• Ensure data entry is accurate and updated to facilitate invoicing and billing
• Always looking to improve operational efficiency and effectiveness
• Late nights and weekend work will be required from time to time
• Special projects/other duties as assigned

A DAY IN THE LIFE OF THIS ROLE WOULD INCLUDE THE FOLLOWING:
• Ownership of daily distribution tasks including:
• Monitor emails and reply to clients in a timely manner
• Monitor bookings via transmission or input them into the system as needed
• Issue screening keys
• Monitor deliveries
• Check Reconcile Errors
• Set up release information into the system accurately for client transmissions and distribution of each title
• Provide the studios with accurate and timely communication regarding screenings, promos, sneaks, and wide releases so they can make informed decisions.
• Create projectionist letters for upcoming release/bookings as needed
• Monitor DCDC satellite booking queues to ensure all engagements have content fulfilled
• Input work orders for Aspera sends, content restore, facility transfer, and DKDM creation as needed
• Daily / weekly preparation billing for entry

What You Bring
• BA or BS degree preferred in business, communications or a technology or film related field desired but not necessary as on the job training will be provided.
• Experience working with a US based company in a client services capacity required.
• Must have strong interpersonal and communication skills.
• Must be organized, reliable, conscientious, flexible, and skilled at multi-tasking, work effectively under pressure and possess strong organizational and interpersonal skills.
• Must demonstrate positive attitude, able to handle self professionally in a high stress situation, project self as a team leader.
• Must be able to juggle multiple priorities and solve problems involving several concrete variables in standardized situations.
• Must be able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Must be proficient with word processing, spreadsheet, inventory, internet, order processing, project management, and database software.
• Must be flexible to work extended hours and/or weekends to meet project deadline or to respond to adhoc client escalations.
• Ability to work in a fast paced, multi-tasking environment.
• Other duties as assigned.

This role is based in Los Angeles, California and the base pay range for this role is $45,760-$49,920 annually. Actual amounts will vary depending on education, skills, experience, and geographic location.

Jobcode: Reference SBJ-r78enk-3-141-8-247-42 in your application.