Senior Manager, Paid Social
New York, NY
Community & Growth Manager, CNN Digital Blockchain
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The Community & Growth Manager is responsible for building a vibrant community, including activation and engagement, growth marketing, platform moderation, and customer support management.
This person will work closely with the Sr. Director, CNN Digital Blockchain in establishing the growth plan, support and necessary foundation for CNN's NFT business (Vault by CNN). This will include customer interaction, roadmap planning, newsletters and social planning.
The role will report to the Sr. Director, CNN Digital Blockchain.
• Set the tone for our community and lead our engagement strategy on Twitter, Discord, and other key touchpoints
• Determine growth marketing channels to promote drops and releases
• Lead customer support and establish customer playbooks and escalation expectations
• Support Sr. Director in executing Vault by CNN product strategy
• Provide communication support for product roadmap and product tie-ins
• 5+ years experience leading and growing communities
• Familiarity with NFT and blockchain projects, customer management and/or technology services
• A self-starter with excellent oral, written and presentation skills
• Strong record of launching projects/programs on time
• Ability to partner, communicate, and create trusted relationships with various teams both technical and non-technical
Jobcode: Reference SBJ-ro38m3-3-237-16-210-42 in your application.
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