Client Services Manager

Job Description

The Job

As Client services Manager you will be a dedicated campaign management resource, part of our CNN International Commercial division. You will be working with our UK advertising sales team on a new client campaign, coordinating multiple campaign deliverables internally, as well as being the main day to day point of contact for the client and their agency on all aspects of campaign planning and delivery.

The Daily

Building strong, positive and collaborative working relationships, both internally, and with the client team and their agency partners.
• Establishing and leading the internal campaign management processes;
• Lead the focus of the internal teams to ensure the business is delivering the requisite quality of work within the required timelines
• Creation of work status trackers and reporting for the core campaign team (e.g. Create Brand
• Studio, Editorial, Digital Studios, Ad Sales, PR, Sales Operations, and Audiences & Data etc.)
• Diarise regular check in meetings and calls
• Drafting and sending agendas for those meetings/calls
• Circulating minutes and action points promptly afterwards
• Working with sales team to deliver the required client reporting
• Pro-actively manage and lead the day to day client communications throughout the campaign planning and delivery phase;
• Diarise regular check in client meetings/calls
• Drafting and sending agendas for those meetings/calls
• Managing approval process for content where required
• Adding value beyond campaign delivery to a client's experience of working with CNN

The Essentials
• Significant experience in client services/client and account management
• Must be adept and comfortable at managing high profile and complex campaigns, with multiple internal and client stakeholders
• Comfortable working directly with senior level clients and their agency leads
• Excellent communication skills (oral and written)
• Comfortable leading internal and client facing stakeholder meetings and calls
• Outstanding relationship management skills
• Highly motivated, proactive, dedicated and creative

The Perks

This role comes with a competitive salary and a wide range of benefits and perks, including private medical, generous pension contribution and company bonus. Many of our staff work flexibly in many ways, including flexible hours or an element of working remotely. Please talk to us at interview about the flexibility you need.

Jobcode: Reference SBJ-rb77kx-3-149-251-155-42 in your application.