Manager Digital Sales Operations

Job Description

Job Posting Title: Manager, Client Services

Location: NYC, San Francisco

Brand/Division Overview:
Our team is a diverse and agile group responsible for supporting the Sales teams in executing digital advertising campaigns across the CBSi portfolio.

Role Details:

ViacomCBS is looking for a manager with a deep understanding of online advertising and related industry process to lead a digital sales support team. The Client Services group is responsible for supporting the ViacomCBS media sales team, managing the execution of client advertising campaigns, and providing ViacomCBS clients unparalleled service & support.

The Client Services Managers are charged with overseeing and supporting a team of 8-10 Digital Revenue Specialists and are ultimately accountable for ensuring the successful creation, management, and delivery of all ad campaigns. The manager is responsible for staffing and training the digital sales support team.

This individual will strive for optimal client satisfaction and provide top-level service/support to the Sales teams. As a Client Services representative, the manager will also be charged with working with the Senior Sales Managers and other operational team leads in helping define cross-departmental efficiencies, and support ViacomCBS, process & procedure.

The manager should be able to work well independently and thrive in an ever-changing, fast-paced environment. The ideal candidate will have a passion for managing and developing teams and should be proactive, detail-oriented, extremely organized, and should have advanced problem-solving skills.

Your Day-to-Day:

Leading a team of 8-10 Digital Revenue Specialists

Develop and build collaborative relationships with Sales Management, Account Management, Yield, Finance, and Trafficking to ensure the Client services team is providing the highest level of ongoing support

Continuously evaluate staffing resources and strategically assure to sustain proper support across sales territory, account tier, and growth potential

Proactively work with internal stakeholders to resolve any campaign execution issues and invoice disputes

Assist the team in the prioritization, management, and execution of the sales cycle and account workflow

Provide strong representation & leadership for the Client Services team

Ensure fluid communication & process flow with other ViacomCBS departments
Oversee the team on training, mentoring, and career development

Qualifications:

What you bring to the team:

You have -

Bachelor's Degree in related field

Minimum of 4-6 years experience in internet advertising or related field in digital

Prior supervisory or management experience preferred

Knowledge of DoubleClick and FreeWheel and industry platforms such as Double Verify, Integral Ad Science, MOAT, etc.

Excellent interpersonal skills, including strong written and verbal communication

Ability to manage competing priorities effectively in a fast-paced environment

Strong process management and multi-tasking abilities

Advanced application experience in Excel (pivot tables, v-lookups, etc)

Tech-savvy and proficient with digital advertising programs delivery methodologies.

ViacomCBS is an equal opportunity employer (EOE) including disability/vet.

Jobcode: Reference SBJ-d89ex6-3-144-187-103-42 in your application.