Customer Relationship Management

Job Description

Customer Relationship Management Freelancer (CRM Freelancer) – Big Ten Network

JOB DESCRIPTION

The Big Ten Network (BTN) is looking for a Customer Relationship Management (CRM) Freelancer to join our team in Chicago. You will be responsible for developing marketing emails to convert, engage, and retain B1G+ subscribers throughout their lifecycle. B1G+ is BTN's direct-to-consumer product offering live streaming of non-televised games, next day on-demand archives, and access to BTN's library of previous season classics and originals. We are looking for someone who has experience with lead and retention strategies, understanding of customer list management and prioritization, and familiarity working in the streaming/direct-to-consumer environment.

A SNAPSHOT OF YOUR RESPONSIBILITIES
• Design and implement direct email marketing campaigns
• Proofread emails for clarity, grammar, and spelling
• Collaborate with graphic designers to improve the appearance layout of outputs
• Distribute emails using automation software
• Monitor and report on the utility of each campaign
• Analyze campaign performance and suggest improvements
• Ensure mobile-friendly email templates
• Upgrade our email templates using graphics, personalization and advanced features
• Ensure prompt and accurate communication with clients via email to minimize unsubscribes
• Ensure emails follow industry policies and best practices

WHAT YOU WILL NEED
• Experience working in CRM and list management
• High level of marketing writing skills
• Excellent communicator across all channels: emails, push notifications, and web
• Previous experience with HTML coding
• Knowledge and familiarity with streaming media platforms and services
• Experience supporting content marketing and promotional strategies
• Capability to work non-traditional hours, which will include nights and weekends
• Possess a knowledge of all things relevant to Big Ten Athletics

NICE TO HAVE BUT NOT A DEALBREAKER
• Bachelor's degree in Marketing, Communications or related field, or an equivalent combination of education, training, and experience

At FOX, we foster a culture and environment where everyone feels welcome and can thrive. We are deeply committed to diversity, equity, and inclusion, including attracting, retaining, and promoting diverse talent across our company. We live in a diverse world, with different ideas and different perspectives that come together to spark new ideas and make great things happen. That means reflecting the diversity of the world around us is critical to our company's success. We ensure that our viewers, communities and employees feel heard, represented, and celebrated both on screen and off.

Click here to learn more about the diverse communities of people behind our brands.

Jobcode: Reference SBJ-gwv16n-3-144-151-106-42 in your application.