VP, Digital Sales Operations

Job Description

Overview

Audacy is seeking a senior operations executive to lead the team of product/sales operations professionals responsible for fulfilling Digital Marketing Solutions (DMS) campaigns across Search, Social, Email, OTT/Video and Reach/Programmatic Extension. This role will report into the SVP, Digital Revenue Operations and will work alongside Ops leadership in Ad Operations, Key Accounts and Customer Success to ensure flawless execution and maximum performance of digital campaigns. This role will work in lock-step with DMS Sales and Ad Product Leaders to define quarterly objectives, standardize business reporting, and to ensure a process for constant communication and feedback.

The VP Extension Operations will be responsible for Product Operations teams. The Product Operations teams fulfill client campaigns across a variety of extension vendors and platforms.

This leader is experienced with establishing process and problem-solving capabilities. The VP Extension Operations will also provide input on client facing performance dashboard for all digital related campaigns. VP, Extension Operations will manage best in class ongoing relationships with our partners.

Audacy offers full time employees with a comprehensive benefits package to include: health care coordinator, medical, dental, vision, telemedicine, flexible spending accounts, health savings account, disability, life insurance, critical illness, hospital indemnity, accident insurance, paid time off (sick, vacation, personal, parental, volunteer), 401(k) retirement plan, discounted employee stock purchase, student loan payment assistance program, legal assistance, life assistance program, identity theft protection, discounted home and auto insurance, and pet insurance.

Work from any of the following Audacy Locations:

Atlanta, GA

Baltimore, MD

Boston, MA

Buffalo, NY

Chattanooga, TN

Cleveland, OH

Detroit, MI

Gainesville, FL

Greensboro, SC

Greenville, NC

Hartford, CT

Memphis, TN

Miami, FL

New York, NY

Norfolk, VA
Orlando, FL

Philadelphia, PA

Pittsburgh, PA

Providence, RI

Richmond, VA

Rochester, NY

Springfield, MA

Washington, DC

Wilkes Barre, PA

Responsibilities

What You'll Do:
• Leads the ongoing relationship with partners in conjunction with the Product Ops leads
• Manages fulfillment ops process per team to maximize team productivity, accuracy and customer success
• Supervises and provides direction to Product Operation teams
• Be first line of communication for escalations with markets and/or partnerships
• Reviews, analyzes and recommends changes needed in company process and strategy to higher management that directly impacts sales execution
• Works closely with Product, Sales Leadership, Operations teams on projects for company priorities
• Hire, Train and onboard Product Operations team as needed
• Additional duties as assigned

Qualifications

More About You:

Required & Preferred:
• At least 5 years of experience managing a digital fulfillment team either at a media company or an agency
• A thorough understanding across Digital marketing services and capabilities
• Digital Agency experience a plus
• Proactively identify bottlenecks in the sales process and seeks ways to reduce friction so the sales process can run smoother and faster
• Increase sales productivity by simplifying process and implement sales automation tools
• Drive tactical planning throughout all levels of the organization closest to the customer
• Experience with Performance/Reporting Tracking Software
• Experience with Workflow Management Software
• Comfortable presenting to and interacting to large groups and senior management
• Demonstrated ability to work in a team environment with dynamic priorities and time pressures
• Ability to successfully collaborate with key agency partners and teams

Position reports to the SVP of Revenue Operations

Position open to all Audacy markets.
Vaccination Requirements

To help promote and ensure the safety of all of our employees and the communities we serve, we require all incoming employees to be fully vaccinated against the coronavirus. If hired, you will be required to provide proof of vaccination, which will be kept confidential. If you are not vaccinated, or partially vaccinated currently, but willing to become fully vaccinated, we invite you to still apply.

Audacy is committed to providing a safe and inclusive work environment for all and we recognize that some individuals may have a sincerely held religious belief as it pertains to the practice of immunization or a medical disability which may prevent them from becoming vaccinated. Individuals who cannot be fully vaccinated due to a sincere religious belief or medical disability may request an accommodation. We request that you refrain from discussing religious beliefs or medical conditions during the interview process. If you believe you need an accommodation, you will have an opportunity to submit your request during the interview process. All requests for accommodation will remain confidential and reviewed by selected individuals within the HR department. We cannot guarantee that all requests for accommodation will be granted. Please refer to our EEO policy and statement below.

Responsibilities:

What You'll Do:
- Leads the ongoing relationship with partners in conjunction with the Product Ops leads
- Manages fulfillment ops process per team to maximize team productivity, accuracy and customer success
- Supervises and provides direction to Product Operation teams
- Be first line of communication for escalations with markets and/or partnerships
- Reviews, analyzes and recommends changes needed in company process and strategy to higher management that directly impacts sales execution
- Works closely with Product, Sales Leadership, Operations teams on projects for company priorities
- Hire, Train and onboard Product Operations team as needed
- Additional duties as assigned

Jobcode: Reference SBJ-g3ypz9-18-117-70-132-42 in your application.