Job Description
Overview
Audacy digital streaming team is looking for a Technical Support Engineer. In this role, you'll support our customers' needs including the installation, maintenance, and daily product support of our Software as a service. In addition to being responsible for general support related activities you will also interface with Engineering and Sales on a daily basis, learning a ton about the business and various technologies. If you consider yourself a computer guru, passionate about technology, dedicated to making customers happy and thrive in a fast-paced environment, this is a fantastic opportunity!
The anticipated starting salary range for Colorado-based individuals expressing interest in this position is $75,000-$80,000. Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, as well as internal and external equity.
Audacy offers full time employees with a comprehensive benefits package to include: health care coordinator, medical, dental, vision, telemedicine, flexible spending accounts, health savings account, disability, life insurance, critical illness, hospital indemnity, accident insurance, paid time off (sick, vacation, personal, parental, volunteer), 401(k) retirement plan, discounted employee stock purchase, student loan payment assistance program, legal assistance, life assistance program, identity theft protection, discounted home and auto insurance, and pet insurance.
Responsibilities
What You'll Do:
• General help-desk support and knowledge-base management.
• Partner directly with clients to install and configure software and train new users on our platform.
• Become an expert with our ad server, streaming servers, and all related services such as web players, and API integrations with 3rd parties.
• Provide basic software support and troubleshooting for clients, partnering with internal departments to resolve or recommend solutions to their issues.
• Use remote access protocols to maintain our proprietary streaming software located within client networks and assist the customer in identifying networking, software, or hardware related issues.
• Create and maintain documentation for internal and external needs.
• Learn and use web-related technologies, such as basic JavaScripting, API troubleshooting and more.
• Assist as needed in special projects ranging from data entry to building custom tools or reports.
• Rotate through on-call shifts once a month with the technical support team.
Qualifications
More About You:
Required and Preferred:
• Associates degree in a Computer Science/Information Technology related field or equivalent experience
• Exceptional computer skills primarily with Windows Operating Systems, networking, and hardware
• Excellent verbal and written communications skills combined with the ability to communicate with users at all levels and varying technical ability
• Basic understanding of web technologies and techniques such as JavaScript, HTML
• Strong attention to detail and understanding of support best practices
• Proactive, empathetic, team player who is responsive to customer needs and concerns
• Excellent time management, organization skills, and the ability to balance competing tasks in a rapidly changing environment
• A solid grasp of the Microsoft Office Suite
• Enthusiasm for exploring and learning new technology
• Experience in the radio broadcast, streaming industry or audio engineering is a plus
Vaccination Requirements
To help promote and ensure the safety of all of our employees and the communities we serve, we require all incoming employees to be fully vaccinated against the coronavirus. If hired, you will be required to provide proof of vaccination, which will be kept confidential. If you are not vaccinated, or partially vaccinated currently, but willing to become fully vaccinated, we invite you to still apply.
Audacy is committed to providing a safe and inclusive work environment for all and we recognize that some individuals may have a sincerely held religious belief as it pertains to the practice of immunization or a medical disability which may prevent them from becoming vaccinated. Individuals who cannot be fully vaccinated due to a sincere religious belief or medical disability may request an accommodation. We request that you refrain from discussing religious beliefs or medical conditions during the interview process. If you believe you need an accommodation, you will have an opportunity to submit your request during the interview process. All requests for accommodation will remain confidential and reviewed by selected individuals within the HR department. We cannot guarantee that all requests for accommodation will be granted. Please refer to our EEO policy and statement below.
Responsibilities:
What You'll Do:
- General help-desk support and knowledge-base management.
- Partner directly with clients to install and configure software and train new users on our platform.
- Become an expert with our ad server, streaming servers, and all related services such as web players, and API integrations with 3rd parties.
- Provide basic software support and troubleshooting for clients, partnering with internal departments to resolve or recommend solutions to their issues.
- Use remote access protocols to maintain our proprietary streaming software located within client networks and assist the customer in identifying networking, software, or hardware related issues.
- Create and maintain documentation for internal and external needs.
- Learn and use web-related technologies, such as basic JavaScripting, API troubleshooting and more.
- Assist as needed in special projects ranging from data entry to building custom tools or reports.
- Rotate through on-call shifts once a month with the technical support team.
Jobcode: Reference SBJ-gmw83m-44-201-99-133-42 in your application.