Specialist, Operational Systems

Job Description

Overview

Audacy is seeking a Specialist, Operational Systems to join its Corporate Traffic/Digital Team.

This position is the primary resource for the setup, design and implementation of Wide Orbit Digital Orders. This role will support all stakeholders across campaign management, finance, sales and operations on their use of the platform. This role will also be a strategic advisor to the EVP, Revenue Operations and SVP, Traffic on how to leverage the Digital Order Management Systems in the end-to-end digital sales workflow to drive efficiencies and to ensure maximum results.

Responsibilities

What You'll Do:
• Answer user inquiries regarding systems to resolve user problems in a prompt and efficient manner
• Assist users in installing software
• Provide help desk backup for setting up new users and revising user security access and rights, while maintaining SOX compliance and segregation of duties in security settings
• Assist in system upgrades, testing software enhancements
• Work directly with Wide Orbit to drive feature development needed for the business, to influence Wide Orbit's roadmap.
• Review technical training and manuals, confer with WideOrbit and Third party digital technical specialists to investigate and resolve problems.
• Work with sales operations, and sales management to maintain accurate properties, channels and products
• Support data pushed into Wide Orbit, in the form of orders, etc. and out of Wide Orbit based on each use case.
• Support the integration of Wide Orbit Digital Orders with Placements.IO, Tapclicks and other systems.
• Be the expert on all things Wide Orbit Digital Orders including its support of order workflow, revenue reporting and invoicing.
• Other duties as assigned by management

Qualifications

More About You:

Required & Preferred:
• 3+ years of experience working with Traffic Systems (WideOrbit Digital Orders preferred)
• Ability to multitask, manage and follow through on multiple projects, prioritize duties, and handle a high-volume workload
• Exceptional organizational skills with meticulous attention to detail
• Excellent communication, training, and customer service skills
• Ability to work independently and in a team environment
• Ability to effectively identify and analyze problems and recommend solutions to address challenges
• Call center experience utilizing ticketing software such as Zendask, preferred
• Working knowledge of Google workplace or Microsoft Office, required

Vaccination Requirements

To help promote and ensure the safety of all of our employees and the communities we serve, we require all incoming employees to be fully vaccinated against the coronavirus. If hired, you will be required to provide proof of vaccination, which will be kept confidential. If you are not vaccinated, or partially vaccinated currently, but willing to become fully vaccinated, we invite you to still apply.

Audacy is committed to providing a safe and inclusive work environment for all and we recognize that some individuals may have a sincerely held religious belief as it pertains to the practice of immunization or a medical disability which may prevent them from becoming vaccinated. Individuals who cannot be fully vaccinated due to a sincere religious belief or medical disability may request an accommodation. We request that you refrain from discussing religious beliefs or medical conditions during the interview process. If you believe you need an accommodation, you will have an opportunity to submit your request during the interview process. All requests for accommodation will remain confidential and reviewed by selected individuals within the HR department. We cannot guarantee that all requests for accommodation will be granted. Please refer to our EEO policy and statement below.

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Responsibilities:

What You'll Do:
- Answer user inquiries regarding systems to resolve user problems in a prompt and efficient manner
- Assist users in installing software
- Provide help desk backup for setting up new users and revising user security access and rights, while maintaining SOX compliance and segregation of duties in security settings
- Assist in system upgrades, testing software enhancements
- Work directly with Wide Orbit to drive feature development needed for the business, to influence Wide Orbit's roadmap.
- Review technical training and manuals, confer with WideOrbit and Third party digital technical specialists to investigate and resolve problems.
- Work with sales operations, and sales management to maintain accurate properties, channels and products
- Support data pushed into Wide Orbit, in the form of orders, etc. and out of Wide Orbit based on each use case.
- Support the integration of Wide Orbit Digital Orders with Placements.IO, Tapclicks and other systems.
- Be the expert on all things Wide Orbit Digital Orders including its support of order workflow, revenue reporting and invoicing.
- Other duties as assigned by management

Jobcode: Reference SBJ-r0e7xj-3-137-174-216-42 in your application.