IT Specialist

Job Description

Overview Audacy is looking for a full-time IT Manager in beautiful Greenville SC. ​ Responsibilities for a leading team that handles enterprise software support, remote user issues, hardware and software problems, and documenting these issues. We are looking to build a best-in-class organization for you to join, ensuring that we exceed user expectations, have outstanding toolsets, and have a mindset of root-cause analysis and problem resolution.Audacy has multiple internal technologies with various desktop, software, and hardware support needs; we operate centrally and across four counties in 2 states within an on-premises, hybrid, and remote environment. As we continue to grow, we are looking for a help desk specialist to oversee our desktop support team in providing exemplary technical support to our clients. You will also be required to manage ticket escalation and resolve any technical issues.This is a growth opportunity for an outstanding communicator and leader who has been in the trenches and wants to build a support organization. We want an experienced technical individual who has:• Hands-on experience with supervising all tasks involved in managing a help desk• A desire to lead through example by practicing and teaching customer service and effective communication to fellow employees• Exposure to the fieldwork and of customer service and all its facets• This opportunity will be in Greenville, SC, but will also work in Spartanburg and Anderson, SC, with light travel to North Carolina lowlands

Responsibilities

What You'll Do:
• End-user or client Support on software and the configuration of internal programs or hardware.
• 24/7 On-Call rotating schedule shared amongst the entire technical department.
• Communicating with clients and users, providing in-person and phone support, if required
• Oversee implementation of systems for local and remote use
• Collaborate with internal partners to implement new technologies to improve operational efficiency

Qualifications

Required:
• Five years senior technical role or four-year degree with a broad user base
• Five years of experience in the media or technology industry preferred
• Bachelor's degree in computer science, information technology, or a related field preferred
• At least two years of experience as a Help Desk Manager or in a technical support role; demonstrable skills troubleshooting a wide range of technical problems
• Use and oversight of a ticketing management system required
• Strong customer service skills, including organizational capabilities, with an eye for detail
• Ability to work under pressure, with excellent analytical and troubleshooting skills
• Exceptional leadership and people management skills.
• Excellent written and verbal communication skills
• Excellent organization and structured skills
• Working with Wide Orbit automation systems would be a plus
• Transmitter knowledge such as Gates, Nautel, or Continental is a plus
• This position is an in-office position with a direct local report to the Market Chief Engineer.
• This position requires periodic travel for end-user support or site management
• A valid driver's license, satisfactory completion of a motor vehicle record check, and, if the position requires use of applicant's own vehicle, proof of insurance, is required.

Vaccination Requirements

To help promote and ensure the safety of all of our employees and the communities we serve, we require all incoming employees to be fully vaccinated against the coronavirus. If hired, you will be required to provide proof of vaccination, which will be kept confidential. If you are not vaccinated, or partially vaccinated currently, but willing to become fully vaccinated, we invite you to still apply.

Audacy is committed to providing a safe and inclusive work environment for all and we recognize that some individuals may have a sincerely held religious belief as it pertains to the practice of immunization or a medical disability which may prevent them from becoming vaccinated. Individuals who cannot be fully vaccinated due to a sincere religious belief or medical disability may request an accommodation. We request that you refrain from discussing religious beliefs or medical conditions during the interview process. If you believe you need an accommodation, you will have an opportunity to submit your request during the interview process. All requests for accommodation will remain confidential and reviewed by selected individuals within the HR department. We cannot guarantee that all requests for accommodation will be granted. Please refer to our EEO policy and statement below.

Responsibilities:

What You'll Do:
- End-user or client Support on software and the configuration of internal programs or hardware.
- 24/7 On-Call rotating schedule shared amongst the entire technical department.
- Communicating with clients and users, providing in-person and phone support, if required
- Oversee implementation of systems for local and remote use
- Collaborate with internal partners to implement new technologies to improve operational efficiency

Jobcode: Reference SBJ-gpn1e4-13-59-36-203-42 in your application.