Desk Side Support

Job Description

Overview

This is a full-time position with a standard 40 hour work week, working for Audacy: the audio home for all the music, news, sports and podcasts that matter to you. Live and on-demand. It's all here!

The Deskside Support Technician provides telephone and desktop support to users on day to day issues involving Windows 10, macOS, Virus/Spyware, Google Workforce, MS Office functions, Adobe Creative Cloud Suite, printers, BYOD smartphones, and applications for a user base both onsite and remote. The Desktop Support Technician is responsible for providing Level 2 hardware and software support for desktop PC's, laptops and peripherals, including IOS devices in multiple locations. The Desktop Support Technician will be responsible for the installation, configuration and troubleshooting of various desktop hardware, software and related peripherals including and not limited to printers, print servers, scanners and iOS and Android devices.

Responsibilities

What You'll Do:
• Perform break-fix end-user desktop support to users and provide telephone and deskside support to the divisional community for software, hardware, and various infrastructure related issues.
• Ensure that all requests from users are logged in ZenDesk and escalation procedures are followed. Install and configure desktop computer system hardware and software (including operating systems and applications software).
• Install and configure printers and various network connected equipment.
• Assist in the maintenance of production desktop images.
• Remediate threats to the desktop environment (i.e. virus, spyware, malware, etc.).
• Participate in rollouts of new software/hardware to ensure consistency in technical standards.
• Perform minimal after hours and weekend support, systems installation and maintenance, when requested.

Qualifications

More About You:
• Undergraduate degree in a computer science related field and/or equivalent work experience required.
• A minimum of three year / Desktop Support or PC Support experience working in a midsized corporate environment.
• Working knowledge of Windows 10, macOS, iOS, Android.
• Basic understanding of Wired and Wireless Networking concepts, general troubleshooting steps, and network tools (Ping, Traceroute, etc.)
• Familiarity with Google Workforce.
• Familiarity with MS Active Directory environment.
• Familiarity of Microsoft Office products (Word, Excel, Power Point, Access, etc).
• Experience with desktop remote control software (BeyondTrust).
• Understand computer imaging concepts (i.e. Ghost, RIS, PE, CloneZilla).
• Strong analytical problem solving skills.
• Work well autonomously and in a team environment. Excellent communication skills, both written and verbal.
• Experience with working within a ticketing system (ZenDesk, ServceNow).
• Knowledge of Broadcast IT Systems, including Digital Audio Delivery Systems, Burli, VoxPro, Adobe Audition, Wide Orbit Automation, and Avid Pro Tools - not a requirement, but desired.
• A valid driver's license, satisfactory completion of a motor vehicle record check, and, if the position requires use of applicant's own vehicle, proof of insurance, is required

Vaccination Requirements

To help promote and ensure the safety of all of our employees and the communities we serve, we require all incoming employees to be fully vaccinated against the coronavirus. If hired, you will be required to provide proof of vaccination, which will be kept confidential. If you are not vaccinated, or partially vaccinated currently, but willing to become fully vaccinated, we invite you to still apply.

Audacy is committed to providing a safe and inclusive work environment for all and we recognize that some individuals may have a sincerely held religious belief as it pertains to the practice of immunization or a medical disability which may prevent them from becoming vaccinated. Individuals who cannot be fully vaccinated due to a sincere religious belief or medical disability may request an accommodation. We request that you refrain from discussing religious beliefs or medical conditions during the interview process. If you believe you need an accommodation, you will have an opportunity to submit your request during the interview process. All requests for accommodation will remain confidential and reviewed by selected individuals within the HR department. We cannot guarantee that all requests for accommodation will be granted. Please refer to our EEO policy and statement below.

Responsibilities:

What You'll Do:
- Perform break-fix end-user desktop support to users and provide telephone and deskside support to the divisional community for software, hardware, and various infrastructure related issues.
- Ensure that all requests from users are logged in ZenDesk and escalation procedures are followed. Install and configure desktop computer system hardware and software (including operating systems and applications software).
- Install and configure printers and various network connected equipment.
- Assist in the maintenance of production desktop images.
- Remediate threats to the desktop environment (i.e. virus, spyware, malware, etc.).
- Participate in rollouts of new software/hardware to ensure consistency in technical standards.
- Perform minimal after hours and weekend support, systems installation and maintenance, when requested.

Jobcode: Reference SBJ-gpjj24-3-145-52-86-42 in your application.