Client Success Strategist

Job Description

Overview

Audacy is looking for a Client Success Strategist to work in tandem with Account Executives to strategically develop new business and subsequently oversee execution in post-sale. The Client Success Strategist is ultimately responsible for orchestrating internal resources to ensure campaign expectations and contractual obligations are met, as well as acting as the client advocate within the campaign execution and business operations teams. From building the media plan through campaign delivery and wrap, this role will be the main client point of contact for executing advertising campaigns, including radio and digital media as well as live event integrations.

The ideal candidate will possess exceptional client-facing skills, have a thorough understanding of marketing and integrated media channels, and be able to lead large-scale campaigns from start to finish while acting as a representative of Audacy. You will have a knack for communicating efficiently and effectively under pressure to our clients and internal teams, while ensuring the expectations of both are met.

Responsibilities

Key Responsibilities:
• Create media plans/presentations and help shepherd deals from pre-sale to close
• Lead conversations with internal creative and execution teams to client expectations and deadlines are met.
• Provide best-in-class ''white glove'' client service to advertisers through great communication and properly setting expectations
• Be the expert on all aspects of a campaign serving as the main point of contact for clients, sales and internal execution teams
• Oversee production and delivery from all teams to ensure all elements of a campaign are running smoothly
• Digest and articulately relay feedback and expectations to client and internal teams.
• Proactively troubleshoot internal and external campaign concerns and work directly with Regional Director of Strategy to seek out solutions that cater to both the client expectations as well as Audacy's best practices.
• Confidently forecast the launch of a campaign and communicate any risk to revenue to internal teams
• Partner closely with Project Manager on internal operations to gain internal approvals and develop timelines
• Partner closely with Project Managers & internal operation teams to monitor media implementation, pacing, and performance to ensure we deliver the campaign in-full
• Present campaign performance reports including delivery, optimizations, insights, and program recommendations including mid-campaign and wrap reports
• Additional duties as assigned

Qualifications

Requirements:
• Minimum 2 years working with a media company, digital agency, or integrated media sales position in a client-facing role
• Basic understanding of digital advertising strategy and measurement is preferred.
• Strategic thinker and solution-oriented with proactive attitude
• Public speaking skills and ability to lead a room
• A background working with and leading communication with internal teams
• Enjoy and thrive in a fast-paced, deadline-oriented environment with the ability to maintain composure under pressure
• Exceptional communication and writing skills
• Proficient in Microsoft Office Suite
• Valid driver's license and transportation preferred but not mandatory

Responsibilities:

Key Responsibilities:
- Create media plans/presentations and help shepherd deals from pre-sale to close
- Lead conversations with internal creative and execution teams to client expectations and deadlines are met.
- Provide best-in-class ''white glove'' client service to advertisers through great communication and properly setting expectations
- Be the expert on all aspects of a campaign serving as the main point of contact for clients, sales and internal execution teams
- Oversee production and delivery from all teams to ensure all elements of a campaign are running smoothly
- Digest and articulately relay feedback and expectations to client and internal teams.
- Proactively troubleshoot internal and external campaign concerns and work directly with Regional Director of Strategy to seek out solutions that cater to both the client expectations as well as Audacy's best practices.
- Confidently forecast the launch of a campaign and communicate any risk to revenue to internal teams
- Partner closely with Project Manager on internal operations to gain internal approvals and develop timelines
- Partner closely with Project Managers & internal operation teams to monitor media implementation, pacing, and performance to ensure we deliver the campaign in-full
- Present campaign performance reports including delivery, optimizations, insights, and program recommendations including mid-campaign and wrap reports
- Additional duties as assigned

Jobcode: Reference SBJ-r79qzk-18-226-93-209-42 in your application.