Product Manager - Tech

Job Description

Amazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale.

We are looking for a Product Manager to lead Amazon Music Retention initiatives. This individual will lead core subscription retention activities that will drive a big impact on Amazon Music growth. You will work closely with WW Marketers, UX Designers, Legal, Finance as well as senior leaders to define new initiatives and customer experiences. You will be effective at driving your dedicated engineering team to build the right customer experiences. You will conceive and manage retention initiatives, while continuously evaluating opportunities for big ideas and ongoing product improvements.

Key job responsibilities
• Create and drive the strategic vision for Amazon Music retention, grounded in a deep understanding of customer data and insights
• Monitor and report on related key performance indicators, escalating issues early and providing data-driven recommendations
• Drive the Amazon Music retention product roadmap and collaborate with the cross-functional teams to prioritize and launch new products WW
• Leverage data and customer research to identify untapped opportunities and develop product plans to address them
• Partner with teams across Amazon (Marketing, Payments, etc.) to drive innovation and develop new products that will continuously improve customer retention
• Drive customer experience and retention through both traditional marketing and Amazon owned retention technology. (e.g. auto-targeting for engagement, partnering with customer service etc.)
• Developing customer insights and following market segment trends closely to anticipate challenges and opportunities.

BASIC QUALIFICATIONS
- Experience with end to end product delivery
- Experience with feature priotization and product roadmap tradeoffs

PREFERRED QUALIFICATIONS
- Knowledge of agile product development and life-cycle management process
- Experience leading cross-functional teams to deliver products and online services on tight deadlines

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $116,300/year in our lowest geographic market up to $201,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Jobcode: Reference SBJ-rj3jzw-98-84-18-52-42 in your application.