Partner Operations Manager

Job Description

Job summary
Amazon Music

Imagine shaping how millions of customers discover and engage with digital music and audio leveraging the resources of a Fortune-500 company within the atmosphere of a start-up? Love collaborating with a wide range of external and internal stakeholders to driving successful partnerships? If so come and build the future of music and audio with us.

The Business Development and Partner Marketing team is focused on enabling customers to discover and engage with Amazon Music anywhere, any time, via strategic partnerships. We work with a wide range of partners from speaker and car manufacturers, to key players in gaming, fitness, social, financial services and live entertainment.
***Open to hiring a candidate living within 50 miles of; Seattle- WA, San Francisco-CA, Culver City -CA, or NYC – NY for this position.***

The BD Operations manager will be responsible for operationalizing partnerships working with internal and external partners for launch and beyond. This person will have a 360 degree view of launch and ensure all aspects of launch are executed per contract. Post-launch they will track the partnership and continue to look for ways to optimize.
Our ideal candidate is a self-directed do-er who thrives in a complex, ambiguous, and fast-paced environment who has a track record of delivering on partnership implementation or similar projects in order to achieve (and measure) great results under aggressive timelines. When they identify roadblocks to launching partnerships or achieving established goals, they will use their creative problem-solving skills and influence to unblock and make progress. They will work closely to collaborate efficiently with Amazon Music's key external partners as well as with internal stakeholders (e.g. Business Development, Partner and Acquisition/Engagement Marketing, Product, Engineering, Business Intelligence, Design, and Accounting).

As Partner Operations Manager on the Amazon Music team, your key responsibilities will include:
• Driving the implementation and optimization of key strategic partnerships including establishing and managing cross-functional pre-launch end-to-end testing, guiding technical teams on deal implementation requirements, setting up deal tracking and reporting requirements, executing partnership accounting requirements, procuring partnership-related playlist and other creatives, working with design to create and approve partnership-related campaign assets, and working with legal to vet and approve partnership-related terms and conditions.
• Handling partner onboarding guidance and partnership issue problem solving.
• Serving as an internal advocate, you will collaborate closely with Business Development, Partner and Acquisition/Engagement Marketing, Product, Engineering, Business Intelligence, Design, Artist and Label Relations, and Accounting teams to support all aspects of execution of key strategic partnerships.
• Managing the day-to-day partnership operations relating to contractual strategic partnership terms including partnership reporting obligations and reporting of performance metrics to internal stakeholders.
• Identifying technical issues with existing partnerships and working with Product and Engineering to troubleshoot and resolve.
• Continually looking for ways to improve and optimize existing partnerships and day-to-day inbound from music and performing arts accounts.
Open to hiring candidates living within 50 miles of; Seattle- WA, San Francisco-CA, Culver City -CA, Atlanta-GA, NYC - NY

BASIC QUALIFICATIONS
• 3+ years experience in program or project management
• Experience using data and metrics to drive improvements
• Experience working cross functionally with tech and non-tech teams
• Experience implementing strategic partnerships or similar projects from launch throughout deal or project lifecycle.
• Experience defining and executing against deal or similar project requirements.
• Experience operationalizing partnership or similar project reporting needs and using data and metrics to drive optimization.
• Experience establishing and executing repeatable processes (i.e., driving automation or standardization).
• Experience managing, analyzing and communicating results in relation to established KPI's to senior executives.
• 3+ years experience in strategic partner management or similar project management or 1+ years of experience with an MBA.
• 3+ years experience implementing cross-functional partnerships or similar projects or 1+ years of experience with an MBA.
• 3+ years experience working cross-functionally with Business Development, Product, Engineering, Marketing, Business Intelligence, and Accounting teams.

PREFERRED QUALIFICATIONS
• 3+ years of experience in a an externally-facing partner and operations management role within a digital entertainment, vMVPD, or device OEM company.
• Previous experience implementing complex strategic partnership structures.
• Demonstrated ability to understand, translate, and discuss deal terms and business and technical concepts, schedule tradeoffs, and evaluate new opportunities.
• Previous experience working with Business Development and/or other business owners to define clear business questions, and working with Business Intelligence to structure data-driven analyses that answer those questions.
• Previous experience working alongside Product and Engineering to troubleshoot technical partnership or similar project implementation issues.
• Previous experience operationalizing partnership reporting and/or accounting requirements.
• Ability to prioritize and communicate clearly, both verbal and written, across all levels of the organization with a proven ability to solve problems and influence others.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Workers in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation, including medical or religious accommodation.

Jobcode: Reference SBJ-g4zk0y-3-145-154-70-42 in your application.