Job Description
Your Mission
As the Community Manager for Call of Duty, you will lead the growth and relationship management of the Call of Duty community across social platforms, serve as the voice of the brand, and be an advocate for our players.
This position requires experience interacting with large global fanbases, influencers, and creators. The Community Manager's primary role is to build relationships with fans through daily conversation, listen to and understand player suggestions and concerns, and then share these insights with internal teams, such as: Product Management, Consumer Marketing, our global offices, and our agencies.
The ideal candidate will be a strategic and clever writer with an expertise in Call of Duty and wider pop culture. This person must be able to manage through the noise in order to convey key messages, connect 1:1 with players, and identify cultural opportunities for Call of Duty to engage with. The ability to frequently bring fresh ideas to the conversation is critical.
This is a rare opportunity to join the marketing team behind the biggest franchise in gaming and entertainment history and grow in the digital marketing department. You will have the opportunity to work with best in class creative partners and cross functionally within our organization. This position is a contract role.
Responsibilities
Lead the development of the Call of Duty community across various social platforms including, but not limited to: Facebook, Twitter, Instagram, Twitch, Reddit, TikTok and YouTube
Establish relationships with fans, listen to consumers, and engage in conversation through our owned channels on a daily basis
Identify opportunities for the brand to engage in wider cultural conversations and engagement trends
Act as an advocate for community members' activities, suggestions, and concerns
Collaborate with Digital Marketing Managers on campaign development and execution
Collate regular social media reporting and insights through the use of analytic and CMS tools including Sprinklr and native platform tools
Assist in managing the global Call of Duty social editorial calendar and assets using Opal and Monday
Manage and publish social media content in partnership with internal and external partners
Work effectively with internal cross functional teams including Product Management, Consumer Marketing, Customer Support, Events, and Partnerships to drive 360 campaigns
Work with external brand partners to execute co-branded campaigns
Player Profile
1-3+ years' experience in social media - agency (or client-side equivalent) as a Community Manager, Social Strategist, or Copywriter, preferably in gaming or entertainment
Appetite for all things digital and social, up to date on the latest platforms and technologies, as well as a desire to identify opportunities for strategic brand involvement in cultural trends
Organized, detail-oriented, and able to multitask while remaining communicative with teams
Excellent written, verbal and interpersonal communication skills
Must be familiar with the gaming space and have an overall passion for pop culture
Working knowledge of social platforms and associated analytics programs and tools such as – Opal, Sprinklr, Tweetdeck, as well as each platform's native analytics tools, etc.
Experience working with 3rd Party agencies/partners a plus
Bachelor's degree in creative writing, communications, journalism, public relations, or marketing
Your Platform
We're headquartered in Santa Monica, California, housing multiple teams across many disciplines of Marketing, PR, Sales, Supply Chain and other corporate functions such as HR, IT, Legal, Facilities and Finance. Santa Monica is the nerve center of our company, where the best ideas combine with unrivalled rigor to create the biggest and best entertainment experiences in the world.
The video game industry and therefore our business is fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners.#AB
Jobcode: Reference SBJ-rnb5y3-18-234-55-154-42 in your application.