European IT Technician

Job Description

Reporting to the local IT Support Team Lead, you will be responsible for providing a superior level of IT support services to the employees of Activision Blizzard (AB). You are technical and have some experience within environments where Windows, Mac OSX and Linux co- exist in harmony. You will have commercial experience working in a fast- growing company within an IT Support Function.

Main responsibilities
• Experience of a mixed Apple and Windows environment
• Provide end user support for applications and systems like MS Office, VPN, Mobile Phones and video conferencing systems
• Work with all of the regular IT support tools including but not limited to: Active Directory, Office 365, antivirus, imaging, Mobile Iron, disk encryption, spam management
• Ensure joiners and leavers IT requirements are managed correctly
• Manage the IT assets through their entire lifecycle from acquisition to disposal
• Gather and translate user expectations to technical solutions
• Create and update documentation using a wiki (Confluence)
• Mentor customers and deliver end user training
• Monitor and manage the IT ticket queue to ensure SLA's are achieved

Skills
• Excellent written and spoken English
• You are a customer service oriented team player who possesses excellent organisational skills
• Ability to adjust quickly to changing priorities and make quick decisions with limited information
• Basic knowledge of Microsoft Windows Server operating systems and email systems (Exchange Online/Office 365)
• Good knowledge of Microsoft Windows applications such as Microsoft Office suite
• Aware of security standards to protect personal IT devices
• Basic understand of Internal networks (routing, DNS, DHCP, etc)
• Experience in hardware installation and troubleshooting of PC's and Macs - this includes working with hard drives, motherboards, CPUs, PSUs, GPUs, sound cards, monitors, etc
• Tasty bonus skills
• ITIL Version 3 experience
• Industry certification e.g. CompTIA A+ /MCP
• BA/BS degree

Jobcode: Reference SBJ-gwbj2k-18-222-67-251-42 in your application.