Associate Product Manager

Job Description

Your Platform

Your Mission

As an Associate Product Manager you will be responsible for working with the Digital Operations team helping to manage supporting website, digital experiences, and supporting systems profile for the department. You will also help to define and analyze supporting systems, functions, and experiences in order to validate, improve, and maintain the agent/player experience. Your role would also include working with all relevant stakeholders to ensure transparency and alignment on the product vision, scope, decisions, and outcomes.

Roles and Responsibilities:

Priorities can often change in a fast-paced environment like ours, so this role includes, but is not limited to, the following responsibilities:
• Define business and functional requirements for Player Support initiatives and be able to associate them with success metrics
• Work closely with the Software Testing team and drive the test planning and execution and ensure projects are completed according to the agreed upon requirements
• Work cross-functional by coordinating with the Development, Testing and Production teams to handle sprint items in an Agile methodology
• Work across engagements with the Technology Team, Studios, Mobile Development Team and External Vendors and be able to deliver products managing conflict in timelines
• Contribute new, creative and innovative ideas for providing the best customer service for our players.
• Interface with internal and external vendor users of our CRM platform and supporting systems to understand normal use and find opportunities for enhancements.
• Provide input on future initiatives based on insights learned through reporting and hindsight analyses.
• Execute against project plans, milestones, and major deliverables etc.
• Deliver projects associated with new feature enhancements as well as maintenance of Desktop and Mobile applications
• Perform constant post production analysis of the products delivered and be able to calibrate it to the pre-defined success metrics
• Assist with the development and evaluation of support services and improve strategies in conjunction with Digital Operations team leaders.
• Prepare business requirement documentation for initiatives to provide scope, cost and ROI where applicable.
• Facilitate communication upward and across departments regarding development and UAT status, justifications for variances and technical information in regard to design and implementation.
• Keep up to date with new service technology innovation's by working with our supporting partners.
• Perform Market Analysis on various Software Tools and applications and contribute to decision making on the selection and adoption of such tools
• Manage or participate in special projects as assigned or required.

The job holder should be able to travel to attend meetings in each geographic location when needed. Seasonal activity is a given aspect of our business and the job holder is expected to perform under a certain level of pressure during these times.

Player Profile

Experience:
• Bachelor's degree or equivalent
• 2 to 3 years of experience in product management including technical skills working with Mobile SDK and CRM systems.
• 4 to 5 years of experience in Test Planning and Execution – Manual and/or Automation

Knowledge & Skills
• Excellent verbal and written communication skills
• Must be experienced and comfortable working in a fast-paced, entrepreneurial environment dealing with change

Key Attributes
• Traits: creative, innovative, decisive, team worker, assertive, inquisitive, learning mentality

Extra Points
• Salesforce CRM
• Websites hosted on Adobe Experience Manager
• Adobe or Google Analytics
• Customer support experience
• Test Automation experience

Jobcode: Reference SBJ-gqmezm-18-189-2-122-42 in your application.