Intern - CRM & Consumer Marketing Department

Job Description

Reporting to the CRM & Consumer Marketing Coordinator, this role forms part of a comprehensive consumer relationship-marketing service to the UK Business & Labels, all other areas of Universal but most importantly consumers. This role will be working alongside the CRM & Consumer Marketing team who are responsible for growing the value of consumer data through the implementation of strategic group-wide initiatives and new consumer technology.

Skills & Experience

Be Administrative
• Support labels on our in-house CRM systems and Technology
• Daily administrative data tasks and regular audits across all systems and assets
• Support CRM & Consumer Marketing Coordinator with Monitoring & Reporting of all eCRM and e-commerce activity on a monthly basis
• Meeting co-ordination – agendas, follow up on label meetings with notes and action points
• Compile and execute the monthly Genre Newsletters

Be Collaborative
• Supporting labels in their day-to-day CRM email campaigns
• Support CRM & Consumer Marketing team with Best Practice and Case Study materials (excel, PowerPoint)
• Support CRM & Consumer Marketing Coordinator with the co-ordination of labels and platform developers for site builds on in-house website builder and WordPress platform
• Support all labels & digital marketing with CRM system queries and help collate and brief new developments to the development team
• Support labels with new website requests and go live process checks
• Additional ad hoc duties & reports when required

Be Conscientious
• Checking of email campaigns and ensuring they meet our required checks and best practices
• Research and keep up to date on all aspects of CRM and feedback to labels & central digital
• Pro-actively clean and update the consumers & their attributes on the CRM database
• Consumer GDPR & Data Privacy checks and updates to ensure compliance and assist labels to ensure GDPR compliance in all CRM campaigning

Person Specification

Necessary
• Digitally savvy with good awareness of CRM and comfortable with systems and technology
• Excellent attention to detail
• Flexible and able to prioritise own workload
• Highly numerate with an analytical mind
• Excel: VLOOKUP, pivot tables, and all other basic functionalities are a must
• Self-motivated, hard-working, and enthusiastic
• Excellent oral and written communication skills
• Highly organised with the ability to keep calm under pressure
• Good computer skills i.e.: Microsoft Office, Google Analytics, PowerPoint
• Awareness of Consumer Relationship Marketing and the part data plays within the marketing environment

Desirable
• Experience of working in an office environment
• Basic HTML skills, particularly with email focus
• Track record of working in multi-tasking high pressure environment
• Knowledge of digital marketing / digital music developments
• Past experience using CRM systems and campaigning
• Experience of WordPress platforms and/or plugins

Your Benefits
• Group Personal Pension Scheme (between 3% and 9%)
• Private Medical Insurance
• 25 paid days of annual leave
• Interest Free Season Ticket Loan
• Holiday Purchase scheme
• Dental and Travel Insurance options
• Cycle to Work Scheme
• Salary Sacrifice Cars
• Subsidised Gym Membership
• Employee Discounts (Reward Gateway)

Just So You Know…

The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive and exhaustive statement.

Jobcode: Reference SBJ-g41zmq-3-141-47-221-42 in your application.