Intern - Product Management

Electronic Arts

Redwood City, CA 02-02-2021
Apply @ Employer
  • Paid
  • Internship
  • Entry (0-2 years) Experience
Job Description


In this role at EA, we want to provide the best game creation experience for anyone in the world interested in building games, at any time no matter where they are! Our vision is to deliver the most enjoyable game creation experience possible.

You will report to the Director of Product, Game Creation IT and participate in building the next generation of capabilities of how EA can meet the needs of creators worldwide. You will identify impactful opportunities and work with delivery teams to make solutions come to life!

Work on product vision, objectives and roadmap to correctly solve the right problems
• Uncover underlying studio developers' needs by understanding their perspectives and pain points (focusing on the ''why'')
• Influence others to make the case for change and decide what problems to invest in
• Steer business partners away from solutions and help them focus on the problems instead
• Collaborate with stakeholders to define objectives that drive cohesive end to end experiences
• Determine product strategy and roadmap that aligns with EA's complex product ecosystem, considering industry trends, vendor marketspace, and organizational priorities

Determine what capabilities and delivery approach will have the biggest return on investment
• Transform specific customer requests into prioritized capabilities that solve the underlying need
• Define, document & effectively communicate customer journey, process maps, and detailed user stories/requirements
• Partner with engineering, UX, and external vendors to assess build vs. buy options, focused on delivering simple and scalable solutions with a reasonable time to value
• Clearly communicate trade-offs and fit gap analysis to drive product decisions and set stakeholder expectations

Manage delivery cycle to take ideas from concept to implementation
• Refine requirements based on prototyping, hands on testing, and iterative feedback, acting as a bridge between customer desires and technical realities
• Partner with product managers on managing releases from feature design & development, integrations, data migration, cutover from legacy applications, to stabilization and support
• Proactively manage sprint plans, issues, and decisions, anticipating risk and ensuring focus stays on maximizing value within timeline and resource constraints
• Manage resource allocation, budget and spend
• Track and communicate progress while managing user/stakeholder/leadership expectations

Manage change and continuously improve product to adapt to changing customer needs
• Facilitate collaboration with game creators on process, people and policy changes to enhance product changes
• Build awareness, excitement and knowledge of new features through communication, training material creation and facilitation of training sessions
• Solicit feedback and analyze data to constantly test, learn and evolve product and approach
• Bridge decisions, issues and focus of various products to ensure product line as a whole is delivering a consistent user experience while optimizing resources

• Excellent verbal and written communication, storytelling and influencing skills to convey ideas and manage conflict including:
• • Facilitation of small and large meetings/workshops
• Creation of written deliverables (presentations, requirement documentation, emails, etc.) for core team, stakeholders and executives
• Communication of current and future product capabilities
• Pursuing a Bachelors or Masters degree or equivalent qualification
• Subject matter expertise needed:
• • An understanding of cloud based technologies (AWS, Azure) and development solutions that they can enable
• An understanding how to measure product health against various metrics
• Ability to influence studio partners on cloud-based solutions across various game creation components
• Continually review and optimize product experience by reviewing customer success
• A passion for problem solving and drive to create delightful technical experiences for our game teams
• Ability to work independently with direction from other senior product managers
• Demonstrated ability to work in a complex, ambiguous, and fast paced environment through:
• • Proactive, organized, and detailed planning including timeline & budget considerations
• Attention to detail and comprehensive end to end thinking
• Anticipation of potential issues with ability to drive creative solutions
• Strong decision making and prioritization skills
• Being adaptable to changing business models and organization structures

Company Profile
Electronic Arts

Electronic Arts Inc. is a global leader in digital interactive entertainment. EA develops and delivers games, content and online services for Internet-connected consoles, mobile devices and personal computers.